There are no limitations to the capabilities of our Contact Center Platform from automated call dialing, SMS Messaging, blended campaigns, IVR, speech recognition, speech analytics and email.
Why a single platform? With over 25 years of multi-industry experience FDR has come to realize that technologies and vendors can come from all directions in a contact center. With this, complexity and costly customization can take over and eat into the bottom line. FDR’s Contact Center Technology is built on widely adopted standards for a resourceful and efficient communications foundation from ONE Vendor.