FDR utilizes state of the art Customer Interaction Technology as its one fully-integrated software solution for all our Contact Centers, Phone Systems, Dialer and Call Recording components.

There are no limitations to the capabilities of our Contact Center Platform from automated call dialing, SMS Messaging, blended campaigns, IVR, speech recognition, speech analytics and email.

Why a single platform? With over 25 years of multi-industry experience FDR has come to realize that technologies and vendors can come from all directions in a contact center. With this, complexity and costly customization can take over and eat into the bottom line. FDR’s Contact Center Technology is built on widely adopted standards for a resourceful and efficient communications foundation from ONE Vendor.