At FDR, we assist the largest Fortune 500 Company’s as well small privately owned corporations to build brand loyalty.

FDR’s highly trained customer service professionals serve on the front lines of any customer service interaction or engagement programs. We interact with our clients clients be it by phone, chat, text, email, or social media.

FDR has been providing Call Center Solutions for over 25 years. Managing Clients accounts receivable programs is but one facet of our Call Center Solution suite of programs. Some of those include:

  • Account activations, renewals and upgrades
  • Welcome Calls
  • Technical Support
  • Cross-selling
  • Customer surveys
  • Early Out and Cure Programs
  • Inbound/Outbound sales

All of the above services can be provided with agents, agentless, or a blend of both.

Getting your companies capital expenditures and overhead costs under control yet still maintaining positive brand building customer experiences is what FDR provides. We put our Call Center Solutions in line with your budgetary requirements. To obtain more information on how FDR’s Call Center Solutions can impact your bottom line please contact sales@fdr.on.ca