With only a small percentage of contact center seats outsourced worldwide, clients are in need of the latest in sophisticated technology, methods and processes that will help them balance an ever increasing gap between performance and technology costs. FDR has been in business for over 25 years and currently processes in excess of 1,000,000 client transaction records daily through a host of platforms and technology’s.

We provide:

  • Scoring Models
  • Customized Analytics
  • Speech and Interaction
  • Portfolio Analysis
  • Process Consulting

For more information on how Customized Analytics at FDR can assist in reducing costs and providing a better understanding of your customer database contact sales@fdr.on.ca